Helpdesk support with technical background

Praha hl.m.

Deliver support (via phone, email, web form, chat, and community) to both internal and external customers (US, EMEA), offering solutions to application and functional issues.Provide timely updates and accurate responses to customer inquiries.Collaborate with and escalate issues to relevant departments while acting as an advocate for the customer.Document all transactions in the CRM system and create content for knowledge base resources. Nabídka: Full-time employment contract.Meal vouchers (90...

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